It’s more than a career. It’s a calling.
Everything we do is about taking care of people.
Perks and Benefits
In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing, including:
*Eligibility for perks and benefits varies based on employee type and length of service.
From top to bottom, we are a company of caregivers.
If there is one unifying characteristic of everyone at Recovery Solutions, it is the deep desire to make a difference by helping society’s most vulnerable and often overlooked individuals. Every day our team has the distinct honor and responsibility to show up with non-judgmental compassion to provide hope and healing to those who need it most.
For those of you whose calling it is to serve others, this is your moment. Your chance to join our family and be a part of our mission to care for those desperately in need, and to do your part to heal the world, one patient at a time.
IT Support Team Lead – Driving Excellence in Service and Support
Are you a tech-savvy leader who thrives on solving problems and inspiring teams? As the IT Support Team Lead, you'll take charge of our technical support operations, ensuring exceptional service delivery and seamless IT experiences across the organization.
In this key role, you’ll combine strong technical expertise with outstanding leadership skills to oversee help desk activities, set and monitor performance metrics, streamline support processes, and champion a customer-first culture. Your leadership will empower internal users and teams to stay connected, productive, and supported every step of the way.
If you’re passionate about delivering top-tier support, leading high-performing teams, and creating an outstanding user experience, this is your chance to make a powerful impact.
Lead and manage the IT Support team, ensuring timely resolution of technical issues and delivery of high-quality user support.
Develop and monitor KPIs, SLAs, and ticketing metrics to evaluate and continually improve support performance.
Serve as the escalation point for complex or unresolved issues, providing hands-on support when necessary.
Establish and maintain standard operating procedures for help desk activities, including ticket handling and escalation protocols.
Provide coaching, training, and performance feedback to support technicians, fostering a high-performing and customer-focused team.
Education:
Experience:
We are committed to fostering, cultivating, and preserving a culture of uniqueness.
We celebrate a variety of backgrounds and are committed to creating an inclusive environment for all employees.
We encourage you to apply! If you are excited about a role but your experience doesn’t seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles.
Deadline to apply to this position is contingent upon applicant volume. Those positions located in Colorado will have a specific deadline posted in the job description.
We are an Affirmative Action Employer in accordance with applicable state and local laws.